Nope, it’s about people. Sure, you might have heard this a hundred times before. But have you stopped to wonder why the experts keep harping on this point? *Doffs hat*
You can have the fanciest tech in the world, but if your people don’t understand why it’s there or how to use it, it’s just a glorified paperweight — according to Mickinsey, 70% of digital transformations fail, most often due to resistance from employees.
That’s why you have to address the human impact of technological change. Such as reskilling your people, taking care of their worries, and helping them embrace new technology and ways of working. You’re on a mission to change minds and your culture so tech can be a helpful sidekick, not a dreaded nemesis. It also helps if the tech is actually easy to use! That’s a less esoteric goal if you’re not that much of a people person.