Digital transformation consultancy, London, UK – ISO 27001 + B Corp certified
CRM not working for you? Website not talking to your marketing tools?
Disconnected systems and legacy processes can cause major headaches. But with the right digital transformation consultancy partner, it doesn’t have to be hard.
- You might understand what sort of data you are collecting (some of it anyway!).
- You might know you need to make the collection and storage of data more robust (it’s on the long term todo list).
- And you might think that you should be using data to drive improved performance (aka the bottom line).
However, how these requirements are related and what approach will tackle them holistically – that’s just more than you can face on a Monday.
Get support from your digital transformation consultancy based in the UK:
let us help review your approach to data and digital tools.
Our digital integration and automation services
You get the space to understand and appraise how your organisation works, on and offline. Our rigorous planning and assessment processes give you peace of mind about the scope, budget and timeline. Whether its a long term business transformation or a one off project.
We implement systems and processes which
- increase efficiency
- improve management reporting
- relieve legacy tech worries
- and provide a better experience for your team, customers and service users
Kelly Hewitt, Community Action NetworkTelescopic were brilliant throughout our implementation process. They spent a lot of time grasping exactly what we do as an organisation, and tailored their support towards this.
What’s the point of accessibility?
New rules in the UK, EU and US are making digital accessibility legally enforceable. If your website or tools aren’t compliant, you could lose access to key markets – or face legal action. We’ve summed up what’s changing and what to do now to stay ahead.
An impactful digital transformation consultancy
Sometimes the answer is a better CRM. Sometimes it’s connecting the systems you already have. Sometimes a process needs redesigning before any technology should be touched.
We look across your processes, data and systems, work out what needs to change and take it through to implementation.
Our low risk Assess & Plan package gives you peace of mind and ensures you’re getting exactly what you need, when and for the right budget.
Do your systems reflect how your organisation actually works?
TLDR: Yes, maybe.
For more info, and to find out it’s the right time to modernise, we are here to answer your questions and can make tailored recommendations that address your challenges.
How we make your systems work better
Assess
Digital transformation is about the core of your organisation and the humans behind the tech. Assess is about understanding how your organisation actually works.
We get to know your people, processes, systems and data, map what is already there and ask a lot of questions. The aim is to understand what is working, what is getting in the way and where change will have the biggest impact.
Plan
Here you can get the most of your digital systems setup! The Plan phase will provide a complete blueprint of the solution, from the data structure to the visual look and feel or the choice of third party systems. We’ll be exploring different options and building a detailed project plan and scope.
We don’t just recommend a direction – we take responsibility for making sure the systems, data and processes work together in practice.
Implement
Implementation is about making the plan reality. We take responsibility for the outcome, not just the implementation.
We configure, build, integrate and migrate what’s needed to make your systems, data and processes work together. That could mean implementing a CRM, connecting existing platforms through APIs, building a customer or member portal, automating workflows, migrating data or developing bespoke software where an off-the-shelf solution doesn’t fit.
We test throughout, work closely with the people who will actually use the systems and manage the technical risks and dependencies through to launch.
Our systems are all built to be
- responsive
- accessible
- user-friendly
- secure
Our implementation services include:
- CRM implementation, integration and configuration
- Systems and API integrations
- Customer, member, volunteer and dealer portals
- Websites and web applications
- Bespoke software development
- Data migration and system consolidation
- Workflow and process automation
- Product data and e-commerce systems
- Reporting and data dashboards
- AI integration and automation
- Technical platform modernisation
Maintain
Maintain is about staying involved once the new system is live and helping you work out what comes next.
Organisations change. Teams change, processes change, new tools appear and the system that worked perfectly a year ago can slowly turn into the thing everyone works around again.
We stay close enough to understand what’s happening, spot problems early and help make the next technology decisions. That includes regular reviews, roadmap planning, ongoing improvements and keeping an eye on risks across your systems and integrations.
You get a technology partner who already understands how your organisation works, so every new decision doesn’t start from scratch.
Our ongoing partnerships include:
- Technology strategy and roadmap planning
- Regular account and system reviews
- CRM and systems improvements
- Identifying risks and gaps before they become bigger problems
- Security, performance and integration monitoring
- Ongoing workflow and process improvements
- Support and training
- Development and enhancements as priorities change
Industries
We work with a diverse range of organisations, but they all have one thing in common:
they strive to grow and improve their processes – and they know that the right digital transformation partner is a key ingredient to success.
We’ve helped teams across:
- Non-profit organisations (charities, NGOs, public sector bodies,…)
- Consultancies and Professional Services
- Manufacturing and Supply Chain
- Membership Bodies and Associations
- Education, Childcare and Family Services
- Social Enterprises and Community Organisations
- Leisure, Arts and Sport industry
- Med and Health Tech
- Ethical Finance and Asset management
- Brand and Marketing Agencies
- Product Management, Payment Systems and E-Commerce
Check out examples of our work or our services
We’re a digital transformation agency based in London, UK – we operate internationally, supporting clients across Europe and beyond.
While much of our work is done remotely, we value in-person time with clients and regularly meet face to face.
If you’re thinking about fixing your systems, we’re happy to meet for a coffee and talk it through properly.