Systems integration and CRM
Connect your booking, membership, payment and customer management systems so information flows across your business.
Hospitality, fitness & leisure
Your customers are thriving. Is your business feeling the strain?
Digital transformation, systems integration and AI for hospitality, fitness, wellness and leisure businesses.
Your hospitality, fitness or leisure business is growing. More locations, more customers, more bookings – but behind the scenes, your systems are struggling to keep up. Customer information is scattered, reporting takes forever and your team has built clever workarounds just to keep things running.
Another expensive platform might not be solution. A collection of AI tools that solve one problem and create three more isn’t going to fix this either.
You need your booking systems, CRM, payments, memberships and operational processes to work together, with reliable data and an easy view of what’s happening across your business.
Talk through your operational challenges with us
(Or just give us a quick ring right now at 02036331575)
Helping manage the complexity of growth
We work with established hospitality, fitness, wellness and leisure businesses whose systems and processes are struggling to keep up with growth. From disconnected booking and payment platforms to inconsistent processes across locations and unreliable reporting, we help bring everything together so the business can grow without adding more complexity.
How we can help
Your business has invested in booking platforms, CRMs, payment systems and – yes – AI of course: all to support growth. But without a coherent strategy or when these systems don’t communicate, your teams end up managing the gaps. Customer information gets duplicated, reporting becomes unreliable and processes that worked for one location become a headache across ten.
We help hospitality, fitness, wellness and leisure businesses understand where things are going wrong, improve existing systems and introduce the right integrations, automation and AI. So you have reliable information, consistent processes and the flexibility to keep growing.
With our Assess, Plan and Implementation services, we support you with:
Multi-location and franchise management
Bring consistency to operations, reporting and customer data across locations while giving individual teams the tools they need.
Workflow automation and AI
Reduce manual processes, connect existing tools and identify where AI can make a measurable difference to your operations.
Data dashboards and reporting
Get a reliable view of revenue, bookings, memberships and performance across your business without pulling together multiple spreadsheets.
Digital strategy and systems planning
Find out what’s holding your business back, which systems are worth keeping and where technology investment will make the biggest difference. Get a clear plan before committing to another platform.
Customer experience and digital platforms
Improve how customers book, buy and manage their services online. Connect websites, customer portals and ecommerce platforms with your operational systems to create a consistent experience across locations.
Leo Bell, Managing Director, TARKA LondonWe have been really impressed with Telescopic. They were incredibly professional from the get go and it was a real pleasure working closely with them in the scope and design stage. The communication was also top class. We are very pleased with the systems that have been delivered and look forward to continue working with them. I will certainly be recommending Telescopic.
First, let’s work out what needs fixing.
Your booking system doesn’t talk to your CRM. Each location has its own way of doing things. Your team has built clever workarounds, but nobody has a complete picture of how everything fits together.
We start by looking at your existing systems, how your teams use them and where things are getting stuck. We speak to the people doing the work, map out the processes and identify what’s causing the problems.
Then we help you decide what to tackle first:
- Which systems can stay?
- What needs connecting?
- Where could automation or AI make a difference?
- Which changes will have the biggest impact on your business?
You’ll get a practical roadmap with clear priorities, costs and a plan for implementation. We can then design, build and integrate the solutions, working with your existing technology wherever it makes sense.
Maintenance
Your systems need to keep up with your business, even as you open new locations, introduce services and manage increasing numbers of customers.
We provide ongoing maintenance and technical support for hospitality, fitness, wellness and leisure businesses, keeping your booking platforms, websites, integrations and operational systems secure, reliable and performing as they should.
As your business evolves, we help you improve existing processes, resolve issues before they disrupt operations and identify opportunities for automation and AI. So your teams can focus on running the business, with confidence that the technology behind it is taken care of.
Our maintenance and support services include:
System updates to make sure you’re up to date
Security scans to keep you safe and sound
